Support Channels
WhatsApp Support
Scan or add us for instant assistance, order tracking, and exclusive member perks.
Email Inquiry
For comprehensive assistance. We ensure all inquiries receive a dedicated review within 24 hours.
Direct Call
Prefer to talk? Our support line is available for urgent order queries during business hours.
Frequently asked questions
How long does shipping take?
We provide secure worldwide shipping with full tracking. Orders to the United States typically take 7-12 business days to arrive. Once your timepiece ships, a tracking number will be automatically emailed to you.
What is your warranty and return policy?
Your satisfaction is our priority. Every SOLLEN timepiece is backed by our official 45-day worry-free warranty. If you experience any issues or are not completely satisfied with your purchase, please contact our support team for an easy resolution.
Can I get instant customer support?
Yes! For the fastest response, order updates, watch sizing assistance, or to claim exclusive member coupons, please connect with our VIP team directly on WhatsApp at +1 (314) 203-6156.
How should I care for my automatic watch?
We provide secure worldwide shipping with full tracking. Orders to the United States typically take 7-12 business days to arrive. Once your timepiece ships, a tracking number will be automatically emailed to you.
Company Details
Legal Business Name: Lumina Time Atelier LLC
Brand: Sollen Watch
Registered Office (US): 30 N Gould St #56748, Sheridan, WY 82801, USA (Legal & Formal Notices)
Operational Office: No. 1, Hualian 1st Road, Pengxi, Lianbian, Helong Street, Baiyun District, Guangzhou, Guangdong, China
Fulfillment & Warehouses
US Warehouse & Return Center:
889 S Azusa Ave, City of Industry, CA 91748, United States
(Dedicated to US Priority orders & authorized customer returns)
Global Fulfillment Center:
No. 1, Hualian 1st Road, Pengxi, Lianbian, Helong Street, Baiyun District, Guangzhou, Guangdong, China
(Primary manufacturing, quality inspection & global dispatch)
Customer care
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Email: sollensupport@sollenwatch.com (Response within 24 hours)
Phone: +1 (314) 203-6156
Phone Support: Monday – Friday, 9:00 AM – 6:00 PM EST